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Westgate Smoky Mountain Resort & Spa - Gatlinburg

ex. Westgate Smoky Mountain Resort

915 Westgate Resorts Road, Gatlinburg, Tennessee, United States, 37738  show map
 3 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Westgate Smoky Mountain Resort & Spa - Gatlinburg

Paid Wi-Fi
Free parking
24-hour services

24-hour reception

24-hour room service

24-hour security

Babysitting
Swimming pool

Outdoor swimming pool

Indoor swimming pool

Air conditioning
Facilities for kids

Game room

Children's play area

Kids club

Cots

Ski facilities

Ski storage

Ski to door

Verified Reviews:

  • Good breakfast - Good gym - We definitely will return
  • Tv was old - Comfortable beds - There is a gas fireplace
  • Staff was friendly - Helpful service - Close to everything
  • Ac not working - Lovely view of the mountains - Would highly recommend
  • Bathroom was spacious - Room was very nice - Large pool

Overview

Westgate Smoky Mountain Resort & Spaoffers an ideal location in a business area of Gatlinburg. The hotel was opened in 2000 and remains an example of antique architecture in Gatlinburg ever since.

The venue is 14 km away from Gatlinburg. The property is set a 30-minute stroll from Gatlinburg center.

Welcoming guests with a night club, an aqua park and a swimming pool, the hotel is placed next to a theme park and an oceanarium.

Mc Ghee Tyson airport is about 50 minutes by car.

Rooms

Westgate Smoky Mountain Resort & Spa is a cozy hotel of 4 floors featuring non-smoking rooms that come with an in-room safe, wireless internet, pay TV, a kitchen and a fireplace as well as a microwave, coffee/tea makers and a fridge. Guests will enjoy a view of Smoky Mountains from their rooms. Bathrooms with a shower, a hairdryer and terry bathrobes are featured in every room.

Eat & Drink

The award-winning bar serves a selection of tea and coffee. Guests can dine at the dessert Westgate Smokehouse Grill, which is about 50 meters away.

Services

A safe deposit box, a hairdresser and a lift together with a business center, a conference room and a catering service are offered.

Relax

Cribs, a playroom and a playground are available for children. Such activities as horse riding, lawn tennis and table tennis are also provided.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Public parking is possible on site for free.

Year renovated:   2011.  Number of floors:   4.  Number of rooms:   765.

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Facilities

General

  • Non-smoking rooms
  • Paid Wi-Fi
  • Free parking
  • Free on-site car park
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • Pets allowed for a fee
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Children are welcome
  • Ski to door
  • Ski storage
  • Lift
  • ATM/Cash machine
  • Hairdresser
  • Beauty salon
  • Exterior corridors
  • Fireplace
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness centre
  • Aqua fitness
  • Horseback riding
  • Tennis court
  • Golf course
  • Table tennis

Services

  • 24-hour room service
  • Laundry
  • Tours/Ticket assistance
  • Shops/Commercial services

Dining

  • Continental breakfast
  • Restaurant buffet
  • Cafe
  • Bar/ Lounge area
  • Catering service
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities

Children

  • Cots
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Indoor swimming pool
  • Outdoor swimming pool
  • Casino
  • Aqua park
  • Live entertainment
  • Night club
  • Barbeque grills
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage

Room features

  • Air conditioning
  • Individual heating
  • In-room safe
  • Connecting rooms
  • Living room
  • Sitting area
  • Terrace
  • Balcony
  • Tea and coffee facilities
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer on request
  • Washing machine

Self-catering

  • Kitchen
  • Refrigerator
  • Microwave
  • Cooker
  • Cookware/ Kitchen utensils

Media

  • Cable/ Satellite television
  • Direct dial telephone
  • VCR
  • Radio
  • AM/FM alarm clock

Policies

CHECK-IN / CHECK-OUT

Check-in from 4 pm FREE
Check-out until 10 am FREE

Children and extra beds

Maximum capacity of extra beds in a room is 1. 

Pets

Pets are allowed on request.

How to reach hotel

hotel Westgate Smoky Mountain Resort & Spa - Gatlinburg Gatlinburg location
Show big map »

Hotel Address:

915 Westgate Resorts Road, Gatlinburg, Tennessee, United States, 37738

Get directions
Airports
  • Gatlinburg (GKT)
    14.1 km
  • Knoxville Downtown Island (DKX)
    41.2 km
Restaurants
  • Westgate Smokehouse Grill
    20 m
  • Eight Gables Inn (cuisine: American)
    220 m
Hotel information
  • Check-in:
    from  4 pm
  • Check-out:
    until  10 am
  • Year renovated:
    2011
  • Number of floors:
    4
  • Number of rooms:
    765

Rooms and availability

Queen Studio
  • Max occupancy:

    4 persons

  • Bed type:

    1 Queen-size bed

  • Check Prices
  • Room Facilities:
    • Private bathroom
    • + More
  • General:Work desk
  • Seating area
  • Bathroom:Bathtub/shower combination
  • Hair dryer
  • Dining:Coffee/tea maker
  • Kitchenette
  • Microwave
  • Mini-refrigerator
  • Media:DVD player
One-Bedroom Villa
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Deluxe One-Bedroom Villa
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed

  • Check Prices

Westgate Smoky Mountain Resort & Spa Location

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Local attractions

  • Gatlinburg Space Needle2.3 km
    115 Historic Nature Trl
  • The Old Mill7.1 km
    175 Old Mill Avenue at Traffic Light #7
  • The Island in Pigeon Forge9.3 km
    131 Island Dr
  • Dollywood7.1 km
    2700 Dollywood Parks Boulevard
  • Pigeon Forge Factory Outlet8.7 km
    2850 Parkway

Restaurants nearby

  • Westgate Smokehouse Grill20 m

    Address: 915 Westgate Resorts Road
    Phone: (865) 430-5102

    58% likes this, based on 121 reviews

  • Wendy's680 m

    Address: On the Parkway
    Phone: 436-9181

  • Eight Gables Inn220 m

    Address: 219 North Mountain Trail
    Phone: 865/430-3344

    91% likes this, based on 34 reviews
    Cuisine: American
    Price Range: EUR 0 - EUR 34

  • Mountaineer Kandy Kitchen750 m

    Address: 101 Parkway #8
    Phone: (865) 436-5078

    77% likes this, based on 38 reviews

Hotel information
  • Check-in:
    from  4 pm
  • Check-out:
    until  10 am
  • Year renovated:
    2011
  • Number of floors:
    4
  • Number of rooms:
    765

Westgate Smoky Mountain Resort & Spa Reviews

Guest reviews are submitted by our customers after their stay at Westgate Smoky Mountain Resort & Spa

6.8
Very goodBased on37 reviews

Guest reviews

  • Family with children
    7.8

    Great location in gatlinburg. Not on the strip, but tucked away and spacious. Great scenery in the mountains. Spacious rooms great amenities. Great home feel.

    The hotel water park is not included in your stay if you are not a resort owner and it is a little on the pricey side for what you get, but my young children had a great time. Not enough towels in the room for a family of 4 staying for 2 days. Other than that I loved it!

  • Family with children
    6.6

    Location

    I felt like the Water Park hours could have been longer. We arrived at 7:45 hoping we could use the park and we were informed that it closed at 7:00 pm. Check out time is 10:00am but the water park doesn't open until 11:00am. So the hole point in staying and enjoying the park after travelling all day was crushed. Then we decide to go to the pool. The pool is quite small for the 50 or so guests that were all crammed in there because the water park was closed. I felt like for the size of the lodge they should have had a larger pool area. It was just too many people.

  • Group of friends
    9.6

    The staff was very friendly and responded quickly to our needs.

    The internet service was down during our entire stay and required me to leave the property to handle personal business.

  • Older travelers
    6.6

    The staff was very friendly and always willing to help when needed. The views were amazing and located perfectly between the cities we most often visited.

    When we were checking in (before the Memorial holiday began), we were standing in line for over 30 minutes. The line was out by the main doors and there were only 3 people there behind the counter and then a fourth person came in after we were waiting over the 30 minute mark. We made a comment at that time and the lady behind the counter said (wiat until next week-this is nothing!) That was not the best comment back to us. No aplogies at all for everyone just standing in line. The momment we were in our room with the concierge (Carorle) wanted us to set up a meeting to let you all know how our visit would be. We just got done driving for (2) days and all we wanted was to relax and unpack. We didnt want to get asked and houded to buy into the westgate resort the second we got there. Very unprofessional and not what we wanted. This was not her fault and it just left a bad taste on our end on how you handle your guests. My mother and stepfather are coming down this next week and they cancelled their stay with you to stay at another resort outside of Gatlinburg. The other frustrating part of our stay with you was when another family came and stayed in the romm right next to ours. They had to come through the same main doors and the hallway to their room. We could hear them come and go, clean dishes, talk and we could even hear them in their bathroom. The walls must be so thin that we were so uncomportable talking to each other in our own room. It actually made our minds up to leave early from your establishiment. We didnt want to call "1234" to tell someone that they needed to be quiet.. Its not fair to their vacation either. When my husband and I came last year to walk to grounds and see if we wanted to purchase a timeshare at WestGate, we were told that the room that connects to the bigger room would not be occupied at the same time? Does that not hold true?

  • Couple
    10.0

    I liked Pool and spa and especially the room/suite

    I had to pay for internet

  • Couple
    10.0

    The Westgate Resort was very relaxing and comforting for a couple. The room was really nice and inviting.

    There was not much that I didnt like, only the fact that I didnt have a great view of the mountains, which was requested upon making the reservation.

  • Family with children
    5.8

    Water park was fun

    Very very very small rooms, was not happy sleeping on a pullout couch

  • Couple
    7.0

    I was mostly pleased. The staff was excellant.

    The water was not hot enough in the room.

  • Couple
    9.6

    Location was quick acess to Pigeon Forge or Gatlinberg.they left plenty of towels. The big soft fluffy comforter and pillows made it very ready too sleep.very comfortable bed.

    Our reservations weren't in the computer so we had to wait 20 minutes for everything to be inverters in after driving 5 hours there.

  • Family with children
    8.4

    Loved the cleanliness of the facililty! The staff was very friendly.

    We decided to stay there for the waterpark, however, the waterpark price was not included in the price of the stay. It cost 3 of us an extra $60 to go to the indoor waterpark. Very dissapointing.

  • Couple
    8.2

    I really wish the water park would have been included in the room price.

  • Family with children
    9.6

    It was a beautiful place to stay and a great location. We enjoyed the pool and the playground.

    The waterpark was too cold to enjoy the facility. It was cool weather outside and they had the windows open which made it too cold.

  • Family with children
    5.0

    Nice view.

    It was set up to sleep four but the pillows and blankets were missing along with towels. They were delivered to the room after we had left for the evening and the door was left open and not shut. Luckily all our things were still there when we returned.

  • Family with children
    9.2

    Loved the view! The room was adequate for our fa,mily needs.

    The carpets needed to be cleaned, the fireplace tile needed to be cleaned, and the vents needed cleaning. I have a crawler and a toddler...by the time we would get ready to go somewhere....I Had to clean their hands and knees.

  • Family with children
    6.2

    This hotel requested deposit because it's resort. But I didn't understand it.

How to reach hotel

hotel Westgate Smoky Mountain Resort & Spa - Gatlinburg Gatlinburg location
Show big map »

Hotel Address:

915 Westgate Resorts Road, Gatlinburg, Tennessee, United States, 37738

Get directions
Airports
  • Gatlinburg (GKT)
    14.1 km
  • Knoxville Downtown Island (DKX)
    41.2 km
Restaurants
  • Westgate Smokehouse Grill
    20 m
  • Eight Gables Inn (cuisine: American)
    220 m
Hotel information
  • Check-in:
    from  4 pm
  • Check-out:
    until  10 am
  • Year renovated:
    2011
  • Number of floors:
    4
  • Number of rooms:
    765