Panama Jack Resorts Gran Caribe Cancun

ex. Gran Caribe Resort

Boulevard Kukulcan Km 11.5, Cancun, Mexico, 77500show map
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FabulousBased on  383 reviews

Panama Jack Resorts Gran Caribe Cancun is a 6-story hotel in a tourist area of Cancun within a 25-minute walk of Kukulcan Plaza offering bright rooms along with a spa center, a nightclub and an aqua park. This elegant hotel dates from 1984 and was refurbished in 2010.

Notable for its convenient location in the middle of Cancun, the hotel provides an access to the beautiful white beach. The property is neighboring an oceanarium, entertainment venues and pubs as well as Cancun Convention Center, which is around 15 minutes` walk.

The venue is set next to a mall and shops.

Cancun International airport is about 25 minutes by car.


Semi beachfront junior suite, grand master one-bedroom oceanfront suite and ocean one-bedroom oceanfront suite have Mediterranean décor along with climate control, flat-screen TV, a microwave, a dressing room and a seating area. Some rooms feature views over the Caribbean Sea. These rooms have marble floor and classical furniture.

Eat & Drink

Authentic meals are served at the restaurant. The Lobby bar serves a broad variety of cocktails, soft drinks and coffee as well as seafood and sushi and features billiards and a terrace.


The hotel also offers bicycles, limousines and cars for rent.


There are live performances and live music arranged for guests' amusement. A gym, aerobics classes and a fitness center are provided on-site.


Wireless internet is available in public areas for free.

Guest Parking

Private parking is possible on site for free.

Year renovated:   2010.  Number of floors:   6.  Number of rooms:   487.

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Free Wi-Fi

Free Wi-Fi in public areas


On-site car park

Luggage storage
24-hour services

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Outdoor dining area

Poolside snack bar

A la carte restaurant


Snack bar


Airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor heated swimming pool

Indoor swimming pool

Sports & Fitness

  • Fitness centre
  • Tennis court
  • Basketball
  • Volleyball
  • Golf course
  • Billiard tables
  • Aerobics


  • Airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter


  • All inclusive
  • In-room breakfast
  • A la carte restaurant
  • Cafe
  • Poolside snack bar
  • Snack bar
  • Outdoor dining area
  • Packed lunches
  • Buffet breakfast


  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying


  • Cots
  • Babysitting/Child services
  • Children's pool
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor heated swimming pool
  • Indoor swimming pool
  • Beach access
  • Aqua park
  • Live entertainment
  • Night club
  • Sun terrace
  • Theatre
  • BBQ facilities
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage
  • Library

Room view

  • Sea view
  • Garden view
  • City view
  • Ocean view
  • Beach view
  • Street view
  • Lagoon view
  • Partial View

Room features

  • Individual air conditioning
  • Individual heating
  • VIP room facilities
  • In-room safe
  • Mini-bar
  • Sitting area
  • Terrace
  • Balcony
  • Wardrobe
  • Tea and coffee facilities
  • In-room desk
  • Ironing facilities
  • Rollaway beds


  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer
  • Bathrobe
  • Slippers
  • Free toiletries
  • Bathroom telephone


  • Kitchen
  • Mini-fridge


  • Pillow menu
  • Down/Feather pillows


  • Flat-screen TV
  • Cable/ Satellite television
  • DVD player
  • International calls
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock
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Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 4 yearsExisting beddingFREEExtra bed60% of the room stayAll children5 - 12 yearsExtra bed60% of the room stayMaximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
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Rooms and availability

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  • Nearby
  • City landmarks
Luxury Avenue CancunLuxury Avenue Cancun360 mHotelera Blvd Kukulcan Km. 13 Zona
Plaza la Fiesta Plaza la Fiesta 360 mBlvd. Kukulcan, Km 9, Zona Hotelera
Museo de Arte Popular Mexicano Museo de Arte Popular Mexicano 360 mBlvd. Kukulcan Km 4 Hotel Zone
La Isla Shopping VillageLa Isla Shopping Village1.5 kmBlvd Kukulkan km 12.5 Zona Hotelera
Cancun Convention Center Cancun Convention Center 1.4 kmBlvd. Kukulcan Km 9, Zona Hotelera
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The City NightclubThe City Nightclub1.5 km
Cancun Convention CenterCancun Convention Center1.7 km
La Isla Shopping MallLa Isla Shopping Mall1.4 km
Kukulcan MallKukulcan Mall2.3 km
Backstage TheatreBackstage Theatre2.7 km
Flea Market Coral NegroFlea Market Coral Negro1.5 kmKukulkan Blvd Km 9
Plaza IslaPlaza Isla1.6 kmZona Hotelera, Cancun
Forum by the Sea Forum by the Sea 1.6 kmPaseo Kukulcan km. 9.5 Zona Hotelera
Forum Beach CancunForum Beach Cancun1.7 kmBlvd. Kukulcan km 9 Zona Hotelera, Cancun
Plaza CaracolPlaza Caracol1.9 kmBoulevard Kukulkan Km 8.5
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Getting around
Cancun International (CUN)15.7 km
Playa Del Carmen (PCM)65.0 km
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FabulousBased on  383  reviews

Rating by category:

  • 10.0

    The food, the facilities, the comfort, the staff.

  • 10.0

    Great hotel, good location, real ocean view, free internet.

  • 8.8

    Good, big, well-cleaned rooms. Pleasant staff. Beach is amasing. Good alkohol drinks. You can find different meals and restarants for supper. Funny animation.

    There was not a different range of food for breacfast and dinner.

  • 8.2

    all inclusive with a good varity of local as well as international cuisine. The room we had afforded a fantastic view of the ocean but my children ( now adults ) had no view. Good for families with young children. One member of the staff Rolex was extremely informative and courteous and helpful and we will always remember his kindness and helpfullness. l

    Very noisy because of the children Young children occupied the adult pool and not the kiddies pool The sea was quite rough at times and the water had lots of sea weed Got no hot water in the shower the next morning. We upgraded to the Royal and my son forgot a white gold chain and a silver cross pendant with diamonds. It was never returned although we reported the matter the next day when he realised the chain and pendant we re missing

  • 7.8

    The location near the beach. The speciality restaurants were very good.

    The theatre were the evening programmes were done, . it was very hot. Needs A/C.

  • 10.0

    food, staff, facilities

    Hotel would not make change in US dollars. All change had to be in Pesos. Very inconvenient when leaving

  • 10.0

    Location and service

    Activities information could be better

  • 1.8
    Guest rating

    My wife and I stayed here Feb. 10-17 (2017). This is our third trip and I can't say enough positive things about Daniel. Daniel works the pool area bringing drinks to guest. This guy is one of the main reasons I've return to this resort. Great guy and Norma was excellent as well.

    The breakfast buffet was slightly lacking.

  • 1.6
    Guest rating

    My husband and I just got back from our honeymoon!! This was his first time in Mexico and my third. This was my second time staying at Gran Caribe, I highly recommend this place as the service is awesome!!! That's why I came back!! They go out of there way to treat you like royalty, all the staff is excellent and very friendly!! The resturant staff made sure there was vegetarian eats and if there wasn't they would make something special for you!!! Thanx Cruz for going above and beyond!! The bell captian Angel for helping us get our luggage under the weight limit!! Xaiver for gettting my friend Suz a small fan for sleeping noise!!! Mad Max the bar waiter on the beach for all his great happy hour, happy hour service!! Face the gentleman that ran the jewelry store in the resort for all his great deals and friendship. All the front desk and maintanance help was fast and fabulous!!! The house keeping was wonderful!! There was a pipe leak that flooded the 3rd floor by our rooms, the house keeping was right there sqweegying the water away from our rooms and putting towels down!! We made lotza friends and had the best vacation ever!! Thanx Gran Caribe staff/family!!! We will be coming back for the best service ever!!! Thanx the Curtis's Chad and Kelly

  • 7.8

    very clean most staff wear frandliy

    did not have a room first night we arive .we book a hotel 5 mounts in advents, that was very disapointet.

  • 7.0
    Very good

    After fighting with management (took 24 hours) about failing to honour our booking made SIX months prior to arriving, we finally were given the room we booked and was exactly what we booked thru Very very clean, super air conditioning, cleaning crew impecable and all restaurants & buffet staff super friendly and helpful. Beyond front desk/check in issues hotel is good & value for dollar.

    The hotel constantly tells incoming guests that hotel over booked (over heard this told to so many other people checking in throughout the eight days we were there). Tried to shuffle my family of five to another hotel for four nights of our stay and not honour our booking. Completely disgusted by the management's attitude, no appologies or sorry for the inconvenience. Three hungry exhausted children under nine and hours of waiting to get checked into hotel.

  • 6.2

    Check in staff were friendly. Breakfast was great. .

    Generally the hotel was noisey and food and drink staff unfriendly. Would not stay again

  • 9.6

    hotel staff is excellent, resort is clean and spacious, good food

    more food variety would be better

  • 2.8
    Guest rating


    FIRST OF ALL, YOU DID NOT GET ANYTHING PROMISED AND DID NOT GET WHAT YOU PAID FOR!! We had 3 rooms, one with 4 and only 1 bed for all. We were suppose to get 2 double beds as promised, but the usual saying was: "sorry, we have college graduation and had to give them the rooms with the double beds". I heard this told to many many people as they checked in. No one was there to help, and you did NOT get what you paid for. RIP OFF!

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FabulousBased on  383 reviews
Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 4 yearsExisting beddingFREEExtra bed60% of the room stayAll children5 - 12 yearsExtra bed60% of the room stayMaximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
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Getting around
Cancun International (CUN)15.7 km
Playa Del Carmen (PCM)65.0 km
+ More- Less
Check rooms and rates
exclusive online offers!
Select date
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Rooms and Guests